Core concepts
Conversation
A Conversation
is a series of messages exchanged between your Target Agent and Maihem’s Agents.
A Conversation will consist of a set of:
- Turn: One message each from the Target Agent and Maihem Agent.
- Message: The text content of the message (a message belongs to a single Turn)
- Sentence: A substring of a Message.
Each of these components are individually evaluated against the configured Metrics to determine the performance of the Target Agent.
A Test Run will typically include multiple Conversations to evaluate the performance of your Target Agent against the configured Metrics.